New orders aren’t arriving

Ordavela checks the connected mailbox every few minutes. If new orders stop appearing, an admin can open Settings → Connections to see when the mailbox was last checked and whether the check had a problem. Settings → Guided fixes has "Check the mailbox again", which runs the same check now. If Microsoft 365 or Google refused access, an admin gives permission again from Settings → Connections.

Can’t find an answer? Email Ordavela support at hello@ordavela.com.