Ordavela help centre

Plain answers about using Ordavela.

• New orders aren’t arriving

  Ordavela checks the connected mailbox every few minutes.

• An approved order didn’t reach the ERP

  An approved order stays approved when the ERP doesn’t accept it, and the review screen says why.

• Products, customers or prices are out of date

  Ordavela matches orders against the customers, products, units and prices it reads from your ERP connection (or the CSV files an admin imports).

• Change whether an issue blocks, needs review or is only a note

  Each kind of issue (for example a price that doesn’t match) can block an order, need review, or be a note.

• How long orders are kept

  An admin sets how long orders are kept on Settings → Order retention, counted from when an order is sent to the ERP or closed.

• Adding people and how they sign in

  An admin adds and removes people, and sets each person’s role, on Settings → Users.

• Asking Ordavela support for a change

  If Ordavela can’t do something you need, ask for a change.

Can’t find an answer? Email Ordavela support at hello@ordavela.com.